Terms of Service

Effective January 1, 2025

1. Introduction

Welcome to RenditeWerkstatt. These Terms of Service govern your access to and use of our courses, digital products, and physical goods offered through renditewerkstup.com. By enrolling or making a purchase, you agree to these terms.

2. Offerings

2.1 Courses and Workshops

Our live and recorded sessions provide educational materials. You may reschedule a session if notice is given at least seven days before the scheduled date. Late rescheduling requests may not be accommodated.

2.2 Digital Products

Digital materials such as e-books and recorded modules are delivered electronically. Once access credentials are issued, no refunds are provided, except in cases of technical delivery failure. We will correct or replace defective content upon verification.

2.3 Physical Goods

Merchandise purchases are eligible for return within 14 days of delivery if the item is unused and in original packaging. Return shipping costs are the responsibility of the purchaser.

3. Refund Policy

3.1 Courses and Workshops

Full refunds are available for cancellations received at least seven days before the start date. Refunds are processed to the original payment method within 10 business days. Late cancellations can be rescheduled once at no extra charge; further changes are not eligible for refund.

3.2 Digital Products

Due to immediate access, digital products are non-refundable. If a product is defective or access fails, we will restore access or provide a corrected version within five business days.

3.3 Physical Goods

To return a physical item, please contact us via our form. Approved returns will receive a refund to the original payment method within 10 business days after we receive the item. Shipping fees are not refundable.

4. Changes to Terms

We may modify these terms at any time. Changes take effect upon posting. Continuing use after changes indicates acceptance.

5. Contact Information

Address: 49 Kramgasse, 3011 Bern, Switzerland

Phone: +41765360441

Business ID: CHE-990.317.697

For inquiries, please reach out via our contact form.